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weemote® product support

NEW - weemote® X R11 Set-Up Guide

John Stephen Mar 18 • Documentation and Tutorials

This is the new Set-Up Guide for our weemote® X. It is designed to replace the previous 2 manuals shipped with our product called the QuickStart Guide and Reference Guide. It is also updated to include our latest software release R11. 

If you have an R10 version weemote® X, this Set-Up Guide can also be used with the folllowing differences.

When programming favorite channels 6-10 as described on Page 11, a version R10 weemote® X will not automatically change the channel up/dn control to scanning favorites only. You will need to do this manually as described on Page 16 of the guide. There is also a difference in behavior when setting this option in an R10 unit versus the R11 version. When setting the channel up/dn control to scan through favorite channels, the R10 model surfs through favorite channels 6-10 while the R11 version will surf through all favorite channels 1-10.

We recommend all users use this Set-Up Guide versus using the QuickStart or Reference Guides. 

weemote® X Addendum/Corrections to Manual (R10 Models)

John Stephen November 25, 2011 • Documentation and Tutorials

The linked PDF file contains corrections to errors in the weemote® X R10 Quickstart Manual. Current product shipments include this sheet but you may receive a unit already in distribution which does not contain this addendum sheet. 

Does the weemote® X work with Dish Network?

John Stephen November 21, 2011 • FAQ

Yes, the weemote works with most Dish Network systems. The only caveat is that the Dish Network receiver box box must be able to accept infrared commands (IR) and not radio frequency commands (RF) only.
The way you can tell if your receiver uses RF remote control is the fact that you can take your original remote control and not need to point it directly at the receiver to operate it. With RF remote control, you can be completely turned around from the receiver or even in another room. If your original remote still works under these circumstances, then your receiver uses RF based remote control.
Some Dish Network receivers actually use a dual-tuner system, where the location of the actual receiver unit operates using IR remote control while a remote TV in another room is controlled using RF remote control. In the case of a dual-tuner system, the weemote will work with the TV directly connected to the receiver but not to the remote TV in another room. 

Keep in mind that some of these units can actually support both IR and RF signaling. You can check your receiver by going into the setup menu to see if it supports IR. You may need to turn this feature on to allow the weemote to communicate with it. 
To reiterate, the weemote supports IR based remote control only. 

weemote X - Channel Up/Down Option, Version R10

John Stephen August 28, 2011 • Product Bulletins

Reference Page 13 of the weemote® X Reference Guide. Please note that when setting the weemote's channel up/down option to the favorites only mode (channels 6-10), you should make sure before setting that option to have programmed favorite channels 6-10 first. If you set this option first before programming the favorite channels 6-10, the weemote® may stop working depending on other program settings. 

If using a TV and Set-Top device, which device receives the channel information?

John Stephen August 17, 2011 • FAQ

This depends on how you configure the weemote® during setup.

If you use the built-in codes, as soon as you define a Set-Top device like a digital cable box, the weemote® automatically sends all channel data (Favorite Channels + Channel Up/Down) to the cable box.

If you use the learning method, whatever signals you learn (either TV tuner or Cable tuner) will be what the weemote® uses.

 

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